Booking & Cancellation Policy.

BOOKING, PAYMENT & REFUND / CANCELLATION POLICY

This policy applies to all services listed above (Birthday Party, Office Party, Anniversary Party, Baby Shower, Love Theme, Farewell Party, Canopy Decoration, and Car Decoration). It is intended to be linked or displayed on every service page and the checkout/enquiry form so customers have clear, upfront information before booking.

Booking & Advance Payment

A booking is confirmed only once an advance payment is received. The advance amount and balance payment terms will be shared at the time of booking, based on the scope of decoration and materials required.

We recommend booking at least 3-5 days in advance for standard setups, and 1-2 weeks in advance for large events, weddings, or canopy decorations, to ensure balloon availability and slot confirmation.

Cancellation Policy

Cancellations made 48 hours or more before the scheduled event date are eligible for a refund of the advance amount, minus any material costs already incurred (such as custom-ordered balloons, prints, or props).

Cancellations made within 48 hours of the event date, or on the day of the event, are not eligible for a refund, as balloons and materials are prepared and inflated specifically for your event date and cannot be reused.

Refunds

As our balloons and decoration materials are custom-prepared and perishable in nature (balloons deflate and cannot be resold or reused), we are unable to offer returns or exchanges on decorations once installed.

In case of a genuine service issue — such as a setup not matching the confirmed design, incomplete decoration, or a missed booking on our part — please share photos/details with us within 24 hours of the event. Eligible cases will be resolved through a partial refund, discount on a future booking, or a complimentary redo, at our discretion.

Approved refunds are processed to the original mode of payment within 7-10 business days.

Rescheduling

We understand plans can change. Rescheduling requests made at least 48 hours before the event are accommodated free of charge, subject to slot availability. Requests made within 48 hours may attract a rescheduling fee depending on materials already prepared.

Weather, Venue & Force Majeure

For outdoor setups, we recommend keeping a backup indoor/covered option in case of rain or high winds, as extreme weather can affect balloon installations. Sky Balloon Decorations is not liable for damage caused by weather conditions, venue restrictions, or circumstances beyond our control after setup is completed.

Service Page Content Draft Any changes to venue access timing, ceiling height restrictions, or on-site conditions should be shared with us in advance so our team can plan the setup accordingly.

Important Note on Returns

As balloon decoration is a customised, on-site service using perishable materials (balloons are inflated specifically for each event and cannot be resold, returned, or reused), Sky Balloon Decorations does not offer a traditional "return" like a physical product purchase. Instead, we offer the Cancellation, Rescheduling, and Refund terms outlined above so customers have complete clarity on what to expect before booking.

Contact for Booking Support

Phone / WhatsApp: +91-90565-05064 | Email: skyballoondecorations@gmail.com | Location: Panchkula & Chandigarh Tricity (Zirakpur, Mohali, Panchkula, Chandigarh)